CM Heating performed a Gas Furnace Diagnostic. Customer wanted his echo bee thermastat installed that he had bought himself. Furnace was working fine just wanted his thermastat installed. He thought that the $99 service fee was going to cover that but explained to him what the service fee was for, and explained that there is a additional install fee for the stat. Customer didn’t want to pay the additional fee so I called the office had them listen to the call to make sure we explained to the customer correctly and to see how they would like me to proceed. So I quoted the customer the fee to install the thermostat but he didn’t want us to install it so I left.

Yes. You should expect to pay a diagnostic fee to cover the cost of the technician's visit, the diagnosis of your air conditioner's problem, and a quote for the repair options. You will be advised of the issue along with recommended options to correct it, which may include a system replacement if your unit is old or significantly damaged. If you decide to replace the system, the diagnostic fee will be credited toward your replacement purchase.

Furnace Repair

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